Difficult conversations
 
ACSA is excited to bring the 2026 ACSA Member Development Program to ACSA Members and your teams. 

Turn avoidance into action. Master the conversations every professional dreads — without damaging relationships or careers.

About this session:

 Are you avoiding that critical performance conversation? Hesitating to push back on a senior stakeholder? Struggling to deliver unwelcome news? You’re not alone. Most professionals dread these moments, but they are the ones that define careers and teams.

This practical webinar delivers a structured approach to the conversations professionals most frequently avoid performance issues, disagreements with senior stakeholders, and delivering unwelcome news.
Drawing on real scenarios from the ACSA membership context, you’ll gain immediately applicable tools to handle these situations effectively including:

• The neuroscience of conflict avoidance 
  
• Proven practical frameworks for entering difficult conversations
• Strategies to reach resolution 

ACSA has partnered with Resonate Communications, a global training organisation devoted to developing your people to provide insights into how to build your leadership through communication. These webinars will help build a set of skills that shows how to be the best at what you do and how to get the best out of others.

Date: Friday, 13 November
Time: 12-1pm AEST
Where: Online via Teams

Our facilitator is Arabella Macpherson, Founder and Director of Resonate Communications

Arabella specialises in creating high-performing hybrid teams. Her focus is on making sure each individual is being heard. She does this by training them on how to present with impact, have influential conversations and lead more effectively. Arabella has trained intensively in many areas including Neuro Linguistic Programming, NASA’s Process Communication Model and Mindfulness. Her focus is on providing her clients with practical skills they can implement immediately to get results. She’s been fortunate to work across all sectors from IAG, CBRE and AstraZeneca to AMEX, eBay, LinkedIn, Deloitte and Macquarie Bank. When Arabella is not mentoring her clients, you can find her training her border collie Byron, singing jazz or swimming in ocean pools.


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