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Your career stories, can you share how you got to where you are today?
Duncan: I started my career with PwC, before becoming a Partner in Deloitte in 2000. I
enjoyed solving a number of different technology challenges in the tax reporting and training
space before applying my industry experience to J.P. Morgan in 2011. I had my grounding in
audit before specialising in tax, which evolved into a focus on streamlining tax reporting
using technology and process improvements.
Doug: I started my career in the Melbourne tax division of KPMG Peat Marwick at it was then
called. Initially my clients were in the manufacturing industry, with a particular focus on
automotive manufacturing. Things have changed a lot in Melbourne since then!
KPMG Melbourne was a great place to start your career because you got to rub shoulders
with a number of experienced tax professionals and really learn the craft. After 6 years at
KPMG I headed to the UK, based in London, where I worked mainly in financial services.
Upon my return to Melbourne I picked up a tax manager role with AXA Australia’s wrap
platform. From there I moved into the corporate side of things. AXA was acquired by AMP,
and I stayed with the combined group for several years. I really enjoyed my time at AXA and
AMP. I worked with some highly professional individuals and learnt a lot, including what to
expect from a custodian. In 2018 an opportunity came up to join the NAB Asset Servicing
business, managing the tax policy and services team, and I took it.
Can you tell us about the work you do with ACSA and why you choose to volunteer?
Doug: We take a collegial approach on the ACSA tax working group. We discuss issues as
they arise and gain the benefit of each other’s experience. We leverage this expertise and
experience in our interactions with other industry bodies and regulators. Ultimately, due to
the advocacy work that we do as part of ACSA, tax related change can be implemented for
our clients as efficiently and painlessly as possible. Advocacy and achieving results for our
clients is the reason I have volunteered.
Duncan: I volunteered to become Chair of the Tax Working Group last year. I enjoy working
with a talented group of like-minded tax professionals across the industry to identify and
resolve common issues that we face. Our goal is to enhance the services we provide to our
clients and reduce compliance costs. We also have good collaborative relationships with the
ATO and Treasury and other peak industry bodies, including the FSC and ASFA, which allows
us to make meaningful progress in achieving this outcome.
What do you believe are the short term priorities for our industry and how can ACSA help us get
there?
Duncan: In recent years, the ATO has increased focus on tax risk management and
governance over the tax data provided by custodians to support the tax return information
lodged by our clients. This followed assurance reviews across the industry. This has sparked
a healthy debate on how to provide assurance over the controls that custodians have in
place to ensure delivery of high-quality tax information, in the most efficient and costeffective way. Our working group is working collaboratively with the ATO, ASFA and the FSC
in response to the ATO’s consultation paper.
There are also a number of technical matters that increase cost and complexity for
custodians providing tax services. ACSA is proactively working with Treasury and the ATO to
determine practical solutions to challenges such as how to apply the law and incoming tax
measures that require further consultation. Examples include practical application of the
Burton’s decision, which can limit tax relief for foreign CGT payments, and the Affordable
Housing Incentive which risks a low take-up of the intended policy outcomes.
Doug: With tax there are always changes on the horizon. As Duncan mentioned, we are
currently dealing with the implications arising from the Burton’s case decision, tax controls
and governance. Commencement of the Corporate Collective Investment Vehicle regime is
also material, changes to tax rules concerning hedging arrangements, and potential changes
to the way capital gains flow through trusts. All these initiatives will potentially impact our
clients, so the knowledge and experience of those that sit on the ACSA tax working group
will come in very useful as we navigate through these changes.
To be effective in achieving positive change, we not only need to form an ACSA consensus, but
also influence other industry bodies and regulators. What do you see as the keys to success?
Doug: Recognition that positive change is a two-way street. Other industry bodies and
regulators have their own job to do. They will have their own motivators and goals. It is
about finding common ground, and having an open mind. In this way approaches can be
agreed upon and ultimately success can be achieved.
Duncan: Our industry is fundamental in sustaining the economic well-being of the country
while reducing the administration and compliance costs of investors. The key to our success
is working collaboratively and openly to achieve the best outcomes that benefit all.
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